Thank you for shopping with Zjewels.be! We're a small business, and we work hard to provide you with quality products at affordable prices. However, we do offer fast and reliable shipping to ensure that your items arrive quickly and in great condition.
Here's what you need to know about our shipping policy:
- We ship all orders every Monday.
- We offer pick ups in the Center of Antwerp, right by the Ossemarkt. Every sunday you can come by & pick up your parcel. DM us on Instagram after your purchase.
- We use reliable carriers to ensure that your items arrive quickly and in great condition, mostly Bpost.
- Once your order has shipped, you'll receive a tracking number via email so you can easily track your package.
- If your order arrives damaged or defective, please contact us within 24 hours so we can make it right. Reach out to us at Zjewels.be@hotmail.com, including your order number and photographs of the items. We're dedicated to resolving any issues and making things right for you. If you are not satisfied with your item, mail us as well within 7 days. We will find a solution together!
Thank you for your trust and cooperation. We value your happiness and strive to create a seamless experience throughout your jewelry journey with us.
If you have any questions about our shipping policy, please feel free to contact us. We're always here to help!
Love,
Zjewels.eu